Cancellation window

You can cancel or reschedule a booked appointment by phone or email at any time. There is no cancellation fee if you let us know at least three (3) hours before the start of your scheduled arrival window.

Late cancellations

Cancellations made less than three (3) hours before the start of the arrival window are charged the full diagnostic fee. The technician is already dispatched or about to be dispatched at that point; the fee covers the held time slot and travel.

No-shows

If our technician arrives during the scheduled window and we're unable to access the appliance (no one home, locked premises, etc.), the full diagnostic fee applies. We always call ahead before arrival to confirm.

Rescheduling

Rescheduling is free as long as you let us know in advance. We'll offer the next available slot that works for your schedule.

Cancellations by us

If we need to cancel or reschedule for any reason (weather, technician availability, equipment issues), we'll contact you as soon as possible and offer the next available slot at no extra cost.

Cancelling a repair after diagnostic

After the diagnostic visit, we provide a written quote for the repair. You're under no obligation to proceed — if you decide not to, you've paid only the diagnostic fee.